As part of the ordering process, you will give us certain information about you so that we can fulfil your order.
1. WHAT PERSONAL DATA WE COLLECT AND HOW IT IS COLLECTED?
When you place an order, we collect and sometimes store basic information such as your name, email, and delivery address(es), a contact telephone number, and your user name and password.
We may also receive and store certain information automatically from your computer, such as your IP address, browser type, and other computer and connection information, the time that you logged on and off our website, and what items you searched for or viewed.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the 'help' section of your browser.
2. HOW DO WE USE YOUR INFORMATION?
2.1 We use the personal data you provide to process your order, including passing on your telephone number to the courier and to contact you if there are any problems.
2.2 You may also choose to receive certain emails, promotions, or other information from us but can opt-in or out of this at any time.
2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.
2.4 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
2.5 Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
3. SECURITY OF YOUR INFORMATION
3.1 We use secure server software to encrypt all of the data you send to us to minimise the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorised access.
3.2 All your payment card details are also encrypted using Secure Sockets Layer (SSL). We do not store your payment card details.
4. TO WHOM DO WE DISCLOSE YOUR INFORMATION?
4.1 Payment card details are sent straight to our banking partners and are not received by us.
4.2 Your information is not shared with third parties.
4.3 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations, or codes of conduct or when required to do so by any competent authority or to protect our rights and those of our customers.
4.4 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.
5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us: please be sure to log off when you finish using a shared computer.
5.3 You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date, or incomplete.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
You can contact us to request to exercise these rights at any time as follows:
To ask for your information please contact The Data Protection Officer. Rother Valley Ltd or Feast Meats, Farm Office, Sandilands Farm, Rogate, Petersfield, GU31 5HU. To ask for your information to be amended please contact firstname.lastname@example.org or at email@example.com. Alternatively, you can call us on 01730 821062.
© 2020 Rother Valley Ltd. (t/a Rother Valley Farm)
Registered office: Cawley Place, 15 Cawley Road, Chichester, PO19 1UZ
VAT no 946314909 | Company reg no. 6821282